TÜV: Product quality and support are Kyocera’s strengths
Kyocera receives “TÜV Service tested” certificate
01 June 2011
Kyoto / Neuss − The Japanese technology corporation Kyocera is the first company in the solar energy sector in Germany to receive the “TÜV Service tested” certificate. Roughly 1,600 professionals from across the solar industry were questioned for a survey, with Kyocera earning a good overall result; which is underlined by a high willingness among respondents to pass on a recommendation for the company.
Of those who responded to the survey, 94.9% indicated they would recommend Kyocera; an opinion that carries weight, as the survey targeted 1,548 experts from the solar energy sector including electricians, roofers and energy advisors. Respondents rated their overall satisfaction with the company as 2.07 on a scale of five (1 being the best, and 5 being the worst), while they put their overall satisfaction with the service provided by Kyocera at 1.84.
For 73% of those who responded to the survey, the most important criteria was product quality, with 89.1% indicating being satisfied or even very satisfied with products from Kyocera. Almost equally decisive for the survey participants is the energy output performance of the solar power system — 72% regard this aspect as important — with 81.9% indicating being satisfied or very satisfied with the performance of Kyocera’s products.
The “TÜV Service tested” certificate is awarded on the basis of a representative customer questionnaire and is only awarded to companies that receive a correspondingly good rating from their customers. Apart from product quality and system performance, assessment criteria also include system reliability, warranty conditions and speed of reaction to onsite issues.
Quality is crucial for Kyocera. It is one of the few companies in the industry to carry out all production steps in its own manufacturing facilities. This vertical integration makes it possible to conduct 100% product control and helps to guarantee the output of every individual cell and module.
In January of this year Kyocera announced that its solar modules were the first in the world to have passed the “Long-Term Sequential Test” performed by TUV Rheinland Japan Ltd, a company which independently evaluates quality and reliability of solar modules. The company’s conventional 210-watt solar module was the test subject, and has proven to maintain a constant level of power output throughout the rigorous testing.